How do I change or cancel my order?
-Before your order is shipped from the China Warehouse we can help you change or Cancel an Order.However, please note that due to the internal process of your package a fee will be charged. Customized products are not eligible to be Changed or Canceled. Once a package is shipped out to you from the warehouse you won’t be able to change or Cancel an Order. In this case, please refer to our Return and Refund Policy.
Why did I receive an unavailable notice after I paid for my order?
-Different countries have different customs rules and regulations, and the rules keep getting updated. Therefore, sometimes we may not be able to ship out certain items such as liquids, powders, and Batteries. In this situation, we will refund you your money within 24 – 48 hours.
Why did I received an E-mail to pay additional shipping cost after I paid for my order?
-When your order gets to the China Warehouse for processing and inspection, sometimes the actual weight of the product requires an additional shipping fee. Or, in some cases your shipping address maybe in a remote region, and in order to provide you the fastest, and most reliable shipping service we need to charge the proper fee.
How long does it take to process orders at the warehouse? and why is the delivery time not accurate?
-On Average it takes 2-5 days to Process, and quality check your item at the China Warehouse. In Order to calculate the delivery time, first you need to know which shipping method you chose. Then calculate the date based after the package leaves the warehouse.
How much will I have to pay in duties, and or taxes for my order?
-We only choose the best, and most experienced carriers to delivery your packages.Normally you shouldn’t have any other costs associated with you delivery. However, sometimes it can happen on occasion. In this case it is the buyers responsibility to take care of these charges. In regards to the amounts you can check with your local authorities.
What is my Wish List for?
-My Wish list is an added bonus feature that helps you to keep track of all your favorite items on ChinaGlobalMall.com. By adding items, you can create your own personalized list and organize the items, and products however you like.