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Products Not Accepted For Refund, Return & Exchange

Listed below are some typical products (but not limited to) that are not accepted for a refund, return &exchange. If you can't find your product listed below, or are not sure if your product falls under this policy, then please contact us.

Customized Products - e.g. personalized products, design services, etc.

Fresh Products - e.g. green plants, flowers, seafood, meat, fresh fruit, etc.

Virtual Products - e.g. software, digital videos, etc.

Books - e.g. magazines, books, newspapers, etc.

Private Products - e.g. tooth brushes, underwear, etc.

Activated Electronics - e.g. mobile phones, laptops, office supplies, etc. (once activated)

Special Products - e.g. 2nd hand product, products specially marked as "can't be returned & refunded".

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