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Please be advised that we will be celebrating the National Holiday from September 29th to October 6th. Any orders placed after September 25th will be processed upon our return. Happy Holidays!

Products Not Accepted For Refund, Return & Exchange

Listed below are some typical products (but not limited to) that are not accepted for a refund, return &exchange. If you can't find your product listed below, or are not sure if your product falls under this policy, then please contact us.

Customized Products - e.g. personalized products, design services, etc.

Fresh Products - e.g. green plants, flowers, seafood, meat, fresh fruit, etc.

Virtual Products - e.g. software, digital videos, etc.

Books - e.g. magazines, books, newspapers, etc.

Private Products - e.g. tooth brushes, underwear, etc.

Activated Electronics - e.g. mobile phones, laptops, office supplies, etc. (once activated)

Special Products - e.g. 2nd hand product, products specially marked as "can't be returned & refunded".

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