Order Status
After you Submit order for quote then the order status will show "Preparing Quote".
When the quote has been sent to you then the order status will show "Awaiting Your Payment".
Once the payment received the order status will shows “Paid”. In the meantime, order updates will also to be sent to your E-mail address.
*Note: The order status update might get some delay within 1-8 business hours.
Order History
You could find all your order by click “View your order history”.
In your “Order History” you will be view all details for your every order.
Track My Order
To track your package delivery you need to click “
” to open the order detail page.
The status of your package will start to show “Supplier prepare Shipment”.
Once the package ships out the status will show “Package Transit To Warehouse”, the transit time will normally take 1-3 working days.
When the package arrives at the warehouse the status will show "Arrived Warehouse & QC Photo Updated", now you can click on it to view the actual product photo of your order.
As soon as our team finished QC product and repacked in perfect condition, then the status will show “Ready To Ship”.
When the status changed to “Shipped” that means your package has already been handled to international shipping. Please click on “Shipped”.
Then you will be able to view the tracking details of your package.
Cancel Order
When you received the quotes and decided not to continue the order then you can click “CANCEL ORDER” and enter a reason. In this way, the order will be canceled without cost any.
If your order is already been “Paid” and you would like to cancel the order then please contact sales@chinaglobalmall.com. We will reply to you if the order can be canceled or if there is any charge for canceling the order.
* Please be notified if the package has already been handled for international shipping then the order will not able to cancel anymore. In this case, if you still would like to cancel the order then please refer to our “Return & Refunds” Policy.